HP Deskjet 2652 not recognizing new tri-color ink cartridge

[starmario12]

I bought a combo pack that comes with HP 65 black and tri-color ink. The new black ink worked fine, but the new tri-color ink doesn't get recognized by the printer and won't let me print anything. The light under the color ink meter blinks as well. When I put the old tri-color ink, the printer works and prints with no problem. I'm not sure what's wrong because I researched that both ink cartridges were supposed to be compatible with my printer. I tried seeing if I had to get a firmware update, but the setup window said it was already up to date. I tried unplugging the printer cable from the outlet and from the printer, and waiting for 60 seconds. I tried cleaning the copper contacts on the color ink cartridge and on the printer. None of these seem to work, so I'm not sure what to do about this. The Smart HP app doesn't help either, since all it says is a "Cartridge problem" and tries to direct me to the HP site to buy ink.

[Betty0610]

@starmario12

Welcome to the HP Support Community.

It's a case of a defective ink cartridge. You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JessikaV]

Hi, 

HP Inkjet printers - Ink cartridge errors

One of the following errors or messages displays on the printer control panel or the computer, and the printer does not print.

• Cartridge cannot be used until printer is enrolled

• Cartridge error

• Cartridges in wrong slot

• Cartridge Missing

• Cartridge Problem

• Incompatible Cartridge

• Ink Cartridge Failure

• Print cartridge missing or not detected

• Old Generation Cartridge

• Non-HP Chip/Circuitry Detected

NOTE: Messages vary based on your printer and firmware version. Check your firmware release notes for your printer for message availability.

Identify your cartridge type for steps to resolve these errors.

NOTE: Go to the following documents if you experience these cartridge errors.

• HP Ink Cartridges - 'Use SETUP Cartridges' Error

• HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message (applies to OfficeJet 6810, 6820, 6950, 6960, 8010, 8010e printers, and OfficeJet Pro 6230, 6830, 6960, 6970, 8020, 8020e, 8030, and 8030e printers)

• Non-HP chip or Circuitry Detected message: The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip or non-HP circuitry. This printer is intended to work only with new or reused cartridges that have new or reused HP chips or circuitry. Replace the indicated cartridges to continue printing. For more information, go to www.hp.com/learn/ds.

• Older Generation Cartridge with HP 902-909 or 952-959 Ink Cartridges: Your printer is a newer-generation printer, which is intended to work exclusively with newer-generation cartridges. See HP Inkjet Supplies - Updated HP 902-909 and 952-959 Ink Cartridges.

HP DeskJet 2600 Printers - Color or Black Ink Not Printing

JessikaV
HP Support Community Administrator