HP Deskjet 3050 J610 Series (Network) is in an error state

[quyanhua]

My printer is HP Deskjet 3050 J610. and laptop is win 10. It has been used for more than one year. After win 10 auto -updated recently  the printer can't print any files (PDF, Word,...) and shows an message: "HP Deskjet 3050 J610 Series (Network) is in an error state", but it can still do canning (network should be ok). I used another computer to print is ok, that means the printer should be ok.

Can anyone help me to settle this  issue? Thanks.

[Dvortex]

Hello, @quyanhua – Greetings!

Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂

Going through your post, I understand that printer is having trouble printing with your Deskjet printer.

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click HP Deskjet 3050 All-in-One Printer - J610a to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

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[benny15]

i have the same problem except that 2 laptops do not work - i have done all the turn off routines - the printer copies but will not print i have tried solution below but when i get into window + T stage i get this when trying to delete

The following package(s) cannot be deleted:

hpvpl09.inf (x64)
This package contains the following driver(s) that are in use:
HP Deskjet 3050 J610 series; This driver is used on:
HP Deskjet 3050 J610 series (Copy 1)
HP Deskjet 3050 J610 series

The following driver(s) cannot be deleted:

Driver HP Deskjet 3050 J610 series (x64) is in use. It is used on:
HP Deskjet 3050 J610 series (Copy 1)
HP Deskjet 3050 J610 series

 any help would be appreciated as i have been trying all day to get it working