HP Deskjet 3510 no airprint?

[torbau]

Is airprint no longer supported on this printer. Keep getting message "No airprint printers found"

[torbau]

Update I have done a firmware update and in webservices find no place to enable airprint also getting error code 0X0287C2ED  SM_Module C when shutting down

[Betty0610]

@torbau

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's try a reset here:

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

For the Airprint issue, you may please follow this document: https://support.hp.com/us-en/document/c02623193

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[torbau]

Still no success. I have tried all the steps without any success.  As I mentioned before in web services under administrator setting no airprint enable  appears. The only thing that shows is webscan. The only thing I don't know how to check is whether the router accepts Bonjour packets.

[senan6806]

@torbau

It looks like you were interacting with @Betty0610, but she is out for the day & I'll be glad to help you out.

AirPrint option should be available on the Network tab in the Printer EWS(Embedded web server) page. I'm afraid, you have to contact your internet service provider or router manufacturer and check if the router is able to forward multicast packets (Bonjour). 

[torbau]

---

@senan6806 wrote:

@torbau

It looks like you were interacting with @Betty0610, but she is out for the day & I'll be glad to help you out.

AirPrint option should be available on the Network tab in the Printer EWS(Embedded web server) page. I'm afraid, you have to contact your internet service provider or router manufacturer and check if the router is able to forward multicast packets (Bonjour). 

---

[senan6806]

@torbau

On the printer EWS page, click the Network tab and then look for AirPrint.

[torbau]

---

@senan6806 wrote:

@torbau

On the printer EWS page, click the Network tab and then look for AirPrint.It is enabled.

---

Did not find airprint but did find Bonjour I printed a HP Nework Configuration page and it says the Bonjour service is enabled

[KrazyToad]

@torbau

Please ensure the printer has the latest Firmware update and also check for any latest iOS updates if available

You can refer to this Link: https://support.hp.com/in-en/document/c02919168 for Firmware update

Next follow the instructions in steps 4 & 5 in this Link: https://support.hp.com/rs-en/document/c05737475 to disable IPV6 Address and Turn off Internet Printing Protocol from the EWS Page

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.