HP Deskjet 3520 documents NEVER complete; always get stuck

[mk5578]

My printer will NEVER show printed documents as complete. Even when all pages are successfully printed, the printer queue still shows as Printing, and therefore blocks subsequent docs.

I'm familiar with the document on how to clear them out ... stop the spooler service, delete docs from the System 32 folder, restart the computer, blah blah blah. 

Why must I do this between each and every document I print? My Win 10 system is a fresh build. I print double-sided almost exclusively, for what it's worth. What can be done to fix this?

[Riddle_Decipher]

@mk5578

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the printer documents are stuck in the queue,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you run the HP Print and Scan doctor to identify and resolve the issue permanently rather than having to restart the print spooler each time?

Did you reinstall the printer drivers?

While you respond to that, here's what you need to do:

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Read and respond to the screens in HP Print and Scan doctor to automatically find and fix any printer problem. After you have finished using HP Print and Scan Doctor, try to print.

• If the printer prints, you are done.

• If the print job becomes stuck again, continue to the next step.

If print jobs continue to get stuck when printing, reset the printing software system files by removing and reinstalling the print driver.

   NOTE:

If your computer is using Windows XP or earlier versions of Windows, do not use these steps. Instead, uninstall your printer software using the Add/Remove Programs list in Windows Control Panel. Install your printer software from either the printer installation disc, a full feature software download from HP's Web site (if available), or by adding the printer through Window's Add hardware feature (a built-in driver).

1. If your printer connects to the computer with a USB cable, disconnect the USB cable from the printer.

2. Search Windows for devices and click Devices and Printers in the list of results.

3. Right-click the icon for your printer, and click Remove Device.

   The computer uninstalls the printer software.

4. Restart the computer.

5. Go to HP Support - Software & Drivers to find and download printer software that matches your model of HP printer.

6. Install the software according to the instructions on the HP website.

      NOTE:

   If you are using a USB connection, only connect the cable when instructed to do so during the software installation.

7. Try printing again and note what happens.

   • If the printer prints, you are done.

   • If the print job becomes stuck again, continue to the next step.

• Temporarily disable the firewall software on your computer to see if it is interfering with the print job. This is most commonly accomplished by right-clicking the small system tray icon associated with your security software and then selecting Disable firewall or similar. After disabling the firewall clear the print queue and try printing again. If print jobs continue to get stuck, then the firewall is not part of the problem. If your printer prints, then adjust the firewall setting to allow the Windows print spooler service access to the system.
  • Make sure you re-enable the firewall after you have finished testing.
     
• Restart the computer and log into a Windows using a different Windows account. If the printer works from another account, make sure the account you are trying to print from has the necessary permissions to print.
   

• The Window print spooler service is comprised of system files. Use System File Checker to detect any issues with system files and perform repairs.

  To run System File Checker, open a command prompt and enter the following into the command line: SFC /scannow

  Figure : Command prompt window

  

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!