• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Printer will not print. Jobs go to queue then says unable to print. Printer displays Information light flashing and Power light blinking. I am not on Wifi.

1 REPLY 1
HP Recommended

@JackieB64

Thank you for joining the HP Community

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Make sure the ink cartridge door is completely closed.

  1. Close the output tray extender, and then push the output tray into the printer.

    Figure : Close the output tray

    Image: Close the output tray
  2. Open the exterior door.

    Figure : Open the exterior door

    Image: Open the exterior door
  3. If the ink cartridge access door is open, close it.

    Figure : Close the ink cartridge access door

    Image: Close the cartridge access door
  4. Close the exterior door.

    Figure : Close the exterior door

    Image: Close the exterior door
  5. Pull out the output tray, and then the tray extender.

    Figure : Pull out the output tray

    Image: Pull out the output tray and tray extender

Try to print.

 

Refer to this document: https://support.hp.com/ph-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c045... for Blinking LightsBlinking Lights.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.