HP Deskjet 3630. The color cartridge is not detected by the printer.

[apocza]

I bought my original black & white and color cartridge in my printer. The color cartridge is not detected by the printer. The old empty cartridge is detected by the printer.

[DavidSMP]

@apocza,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with not being able to use the new ink cartridge while the old one is accepted and not the new one. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you clean the ink cartridges and check again?
• Did you make copies directly from the printer?

It looks like a faulty ink cartridge and might need a replacement. For now, try these steps:

Please perform all the prescribed steps from this link: https://hp.care/2wz1TJZ (HP DeskJet 3630, 4720 Printers - Ink Cartridge Errors)

• Step 1: Make sure the ink cartridges are compatible
• Step 2: Make sure the ink cartridges are correctly installed
• Step 3: Clean the ink cartridge contacts
• Step 4: Remove and then reinsert the ink cartridges again
• Step 5: Clean the ink cartridge contacts again
• Step 6: Restart the printer
• Step 7: Replace the ink cartridge
• Step 8: Align the ink cartridges

If the new color cartridge is not faulty, these steps should correct the issue and you should the problem should get resolved. Otherwise please replace the ink cartridge either from the same store that you purchased it from by returning this faulty one or contact HP phone support to get the color cartridge replaced.

I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2moMFSc 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[apocza]

 Thanks! I replaced the cartridge in the store. Everything is alright!

Best regards Pal