HP Deskjet 3700 cannot print, two instances of the printer installed

[BlackMoses2023]

I can print a test page but I cannot print documents on my HP Deskjet 3700 printer. This may be because, as the HP Deskjet 3700 Series app reports, I have 2 instances of the printer installed. But I'm not sure. 

Here's everything I know about the situation:

Wi-Fi is off.

Wi-Fi Direct is off.

Connection is via USB.

HP Smart can see my HP Deskjet 3700  printer as connected (USB connection). And it can print a test page.

However, I cannot print any documents via applications. I get a generic "printer error" message, even though HP Smart can see my printer AND print a test page. Basically, instead of printing, the documents just sit in the print queue or I get the error message.

I've also noticed that when HP Smart first launches it says printer is "ready". But sometime later it reports that printer is "asleep". It is not. As far as I know, this printer has no sleep mode. However, in both sleep and ready states HP Smart prints a test page successfully. Although in the "asleep" state it first says "printer status unknown", yet still prints successfully.

When I try to diagnose the root cause using HP Print and Scan Doctor 5.0.18 it cannot even find my device. This is even though HP Smart can obviously see the printer.

Finally I tried the HP Deskjet 3700 Series app from Windows Start menu. Interestingly it shows 2 instances of the printer and says "you have two or more of the same devices connected".

My guess is that this must be the root cause. But I don't know how to uninstall one of the devices and leave the other.

Any help appreciated.

[Irfan_06]

Hi @BlackMoses2023,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support