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AirborneMark
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Message 1 of 4
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Solved!

HP Deskjet 3700

‎12-07-2020 12:25 PM - last edited on ‎05-07-2021 11:22 AM by HP Administrator

HP Recommended
Product: Deskjet 3720
Operating System: Microsoft Windows 10 (64-bit)

I have rest the printer, unplugged, and restarted and I still have an error for the print cartridges.  I replaced both cartridges and cleaned the contacts.  I still have the error message and need to know what to do.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions
Betty0610
HP Support Agent
HP Support Agent
22,745 22,688 1,268 1,192
Message 2 of 4
Flag Post

‎12-16-2020 01:46 PM

HP Recommended

@AirborneMark

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
22,745 22,688 1,268 1,192
Message 2 of 4
Flag Post

‎12-16-2020 01:46 PM

HP Recommended

@AirborneMark

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
AirborneMark
Author
New member
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Message 3 of 4
Flag Post

‎12-16-2020 01:59 PM

HP Recommended

Support sent me 2 new cartridges and when I installed them the printer worked.   The previous cartridges were corrupt. 

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Betty0610
HP Support Agent
HP Support Agent
22,745 22,688 1,268 1,192
Message 4 of 4
Flag Post

‎12-17-2020 12:41 PM

HP Recommended

I'm glad to hear that. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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