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HP Recommended
Deskjet 3720
Microsoft Windows 10 (64-bit)

I have rest the printer, unplugged, and restarted and I still have an error for the print cartridges.  I replaced both cartridges and cleaned the contacts.  I still have the error message and need to know what to do.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@AirborneMark

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@AirborneMark

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

Support sent me 2 new cartridges and when I installed them the printer worked.   The previous cartridges were corrupt. 

HP Recommended

I'm glad to hear that. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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