HP Deskjet 3755 E3 error cartridge stalled

[echeveria11]

HP DeskJet 3755 not printing. On HP app it says "cartridge carriage stalled" and printer shows E3 error. There was no paper jam and nothing looks damaged inside. I have checked the inks and reput them in properly. I have checked the paper tray and cleaned the wheels inside. I have reset the printer. The cartridge keeps stopping on the left and then showing the error. 

[Nal_NR]

Hi @echeveria11,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with an E3 error, which indicates a carriage jam.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

If the Cancel button on the control panel is lit, press it and wait until the printer is silent.

Turn off the printer, and then disconnect the power cord.

Open the cartridge access door to get to the carriage inside the printer.

EXAMPLES OF A CARTRIDGE ACCESS DOOR

Make sure the carriage is not obstructed by gently sliding the carriage side to side.

Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

CAUTION:

Do not tilt an ink tank printer when attempting to remove obstructions as ink might spill.

EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

If the carriage has a latch, gently press it down to make sure it is locked into place.

CAUTION:

If the carriage latch of an ink tank printer is secured, do not press down on it to avoid printer damage.

EXAMPLES OF THE CARRIAGE LATCH

If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

CAUTION:

Do not force the carriage to move if it is locked or stuck. This can damage the printer.

Close the printer door.

Reconnect the power cord, and then turn on the printer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[echeveria11]

I have performed all of these steps at least 2-3 times and the error still continues to appear. I tried to speak with customer support but was give the same set of instructions.

[Nal_NR]

Hi @echeveria11 ,

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[bdeturk]

I have this same problem.  How can I fix this?