HP Deskjet 6500 Series in error state

[TxTrapper]

Suddenly my printer won't respond.  I've searched the web, no luck.  Tried a reset, removed cartridges,unplug printer,

waited 60 seconds plugged back in, printer turned itself on and went thru a series of checks, after that I tried

printing a selection i made with snipping tool, no luck.  I ran device manager and it said I had the latest driver installed.

Please advise me what to do next.  It's ok to email me also.

thanks,

TxTrapper

San Antonio, TX

[edit]

[sandytechy20 · Accepted solution]

@TxTrapper

Welcome to HP forums, I see that your printer says it is in error state and you have tried multiple troubleshooting steps.

• Did you run any updates on Windows or printer driver before this issue occurred?
• How is the printer connected, USB or Wireless?

Meanwhile:

Download and run Print and Scan Doctor

Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 

Steps: 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

If the issue persists, 

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wired.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TxTrapper]

Print and Scan Doctor solved my problem.  Thanks

[sandytechy20]

@TxTrapper

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need assistance.

Cheers.