• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-22-2020 03:12 PM

HP Recommended
Product: HP Deskjet 6540
Operating System: Microsoft Windows 10 (64-bit)

Hello - I made the mistake of getting an off brand ink cartridge for the tri-color - it has now been replaced with an HP cartridge.  The issue I have is related to the black ink cartridge - which is HP.  I can't get black to print at all.  The color prints just fine.  I've attempted multiple trouble-shooting avenues and most of the needed webpages aren't available on HP Support - 404 error.  I thought I needed to update the drivers however they are no longer available ... at least I couldn't find them.

 

Any help to get the black printing again?

 

Much thanks!

3 REPLIES 3

‎06-23-2020 04:44 PM

HP Recommended

@ceylavie

 

Welcome to the HP Support Community.

 

Try the steps from page 140 and 141: http://h10032.www1.hp.com/ctg/Manual/c00251861

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎06-24-2020 09:28 AM

HP Recommended

Unfortunately the steps on Pages 140-141 didn't work.  I thought perhaps I had a defective ink cartridge so I replaced it this morning.  And now black is printing!  So it all came down to a bad cartridge!

 

Was this reply helpful? Yes No

‎06-25-2020 02:12 PM

HP Recommended

I understand. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.