• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Deskjet 9800
Microsoft Windows 10 (64-bit)

So I just tried starting up my Deskjet after not using it for probably 2+ years and it's not printing. The printer will accept the paper and try to print it just fine, but it just spits out a blank page. Obviously the ink might be out, but when I purchased it, it apparently had a full cartridge and I only used it a handful of times. Also there is no light blinking indicating a low cartridge. The last thing I want to do is to buy a new cartridge only to find out that isn't the problem. I should also note that when I first started it up today, I noticed a black piece of paper jammed inside of it. It's almost like a white piece of paper got stuck in it, and got completely covered in black ink. Any help would be appreciated.

 
1 REPLY 1
HP Recommended

If the printer was unused for a long period ink inside the cartridge gets dried and you get empty pages out.




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.