HP Deskjet GT 5820 Factory Reset

[djgt-5820]

Unable to connect my printer to wifi although I was able to connect it previously.

Tried resetting the wireless connection using wireless button + reset.. but to no avail..

Went to EWS but need admin password which I tried to search commonly used default passwords but does not work..

Used HP Print and Scan Doctor 5.3.1 which also asked me for a username and password that I do not have to reset my printer.

So either I need help to get the username and password so I can reset the printer thru EWS or Print / Scan doctor or need a process to factory reset the printer without entering the username and password.

[asmita6658 · Accepted solution]

Hi @djgt-5820

Welcome to the HP Support Community. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[asmita6658]

@djgt-5820

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and PC connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your PC?

Let me know. 

[djgt-5820]

Hi Asmita,

I was able to make everything work again by uninstalling the software and reinstalling it. It got confused somehow coz at some point I saw 2 instances of the same printer (usb and wifi) when I ran the doctor sortware.

Anyway, it is working fine now.

Thanks again!

[asmita6658]

Hi @djgt-5820

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!