HP Deskjet Ink Advantage 1115 Not Feeding Paper

[chaneld04]

Hello! This is the first time this has happened in years of using this printer. It won't feed the paper all the way. I've tried all sorts of troubleshooting (restarting, paper feed cleaning, etc.). Please help. 

[A_Gayathri]

Hi @chaneld04,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've tried some good initial steps. Here are a few more things you can try to resolve the paper-feeding issue with your HP Deskjet Ink Advantage 1115:

Check the Paper Path:

• Ensure there are no paper jams or obstructions in the paper path. Even small bits of paper can cause feeding issues.

Verify Paper Type and Condition:

• Make sure you are using the correct paper type and that the paper is not wrinkled, damp, or stuck together. Use plain, unused paper that is recommended for your printer.

Adjust Paper Guides:

• Ensure the paper guides in the paper tray are snug against the edges of the paper but not too tight. Properly adjusted guides help the printer feed the paper correctly.

Clean the Paper Feed Rollers:

• Dust or dirt on the paper feed rollers can cause feeding issues. Gently clean the rollers with a soft, lint-free cloth lightly moistened with water. Let the rollers dry completely before using the printer again.

Check for Firmware Updates: Update the firmware on an HP printer

• Occasionally, firmware updates can resolve issues with printer functionality. Check if there is a firmware update available for your printer on HP's official website.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source. Wait for a few minutes, then plug it back in and turn it on.

Refer to this document: HP DeskJet Ink Advantage 1115 Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.