HP Deskjet Ink Advantage 2010 shows it is printing but nothing ever prints out.

[mxnfrnl]

I have been trying to print my documents for hours but I am facing a problem that I can't seem to understand. Here's a bulleted form:

> I am using HP Deskjet Ink Advantage 2010, a wired printer that I have successfully attached and installed to my laptop. 

> I am using a Macbook Air 2020 M1. MacOS Sonoma 14.6.1

> The printer is idle and shows with a green button, indicating that it is ready for use. 

> When I try to print a document, it briefly shows up in the print queue, it shows as if it is loading and then disappears. 

> After that, the printer goes back to idle but it doesn't print any document I try to print. 

I am so confused and frustrated. Please help. 

[Nal_NR]

Hi @mxnfrnl,

Welcome to the HP Support Community. 

I'd be glad to help you! 

• Set the default printer and unpause printing.
• Reset the printer and check the connection status.
• Make sure the correct port is selected.
• Create a manual connection.
• Add a second printer device to Windows.
• Reinstall the printer using HP Printer Assistant.

To better assist you - Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

While you respond to that, go to System Information to check if the USB is detected or not - 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

If the device is not detected, it may not be receiving enough power or it may be blocked by internet security software. You may also try other ports on the hub or a different cable.

Hope this helps! Keep me posted. 

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