HP Deskjet Ink Advantage 3635 won't recognize my black cartridge

[maya_61]

 

 

I have recently bought two new 680 cartridge one is tri colour and another is black for my HP Deskjet 3635 printer. Tri- Colour is ready to print but Black cartidge isn't ready . Black Cartidge can't install and Show some error.

I haven't done any changes, before the issue. I bought a genuine new full 680 cartridges.

I already performed the Hard Reset that the HP team suggested, the black ink got detected but after a minute the light ink alert it started blinking again. and the print also showed up like this.

Is the black ink cartridge I bought damaged?

or my printer is the problem?

please how can I fix this, thank you so much.

[A_Gayathri]

Hi @maya_61,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already taken some troubleshooting steps, which is great. If the black ink cartridge is still not being recognized after performing a hard reset and the issue persists, there are a few more things you can try:

• Clean the Cartridge Contacts: Sometimes, there might be dust or debris on the cartridge contacts preventing proper communication with the printer. Gently clean the contacts on the cartridge with a lint-free cloth or cotton swab dampened with distilled water. Then, dry the contacts thoroughly before reinstalling the cartridge.
• Inspect for Damage: Check the black ink cartridge closely for any visible damage or defects. If you notice any, it's likely that the cartridge is faulty and needs to be replaced.
• Try Another Black Cartridge: If possible, try using a different black ink cartridge, preferably another genuine HP cartridge. This will help determine if the issue is with the cartridge itself or with the printer.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates include bug fixes that address cartridge recognition issues.Update the firmware on an HP printer

Refer to this document: HP DeskJet Ink Advantage 3635 All-in-One Printer User manual

HP DeskJet 3630, 4720 Printers - Printer Prints a Blank Page or Does Not Print Black or Color Ink

I hope this helps. 

Take care and have a good day.

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