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Message 1 of 2
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HP Deskjet Ink Advantage 4625. Cartridge Jam, Cartridge cannot move.

HP Recommended
HP Deskjet Ink Advantage Printer
Microsoft Windows 10 (64-bit)

I have HP Deskjet Ink Advantage 4625 Printer. When it is switched on, during initialization process itself the Cartridge Carrier gets stalled at the left hand side. The error message is "Carriage Jam. The Print Cartridge cannot move. Clear paper jam or obstruction." There is no paper jam or any obstruction. This is because during initialization process, in the first iteration the Carriage moves freely from left to right and right to left but in the second iteration the Carriage moves from right to left and gets stuck up at left hand side.

 

Would be thankful for the solution. 

 

1 REPLY 1
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Message 2 of 2
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@Jay768

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more steps to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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