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‎06-21-2021 09:38 PM

HP Recommended
Product: HP Deskjet 4155
Operating System: Android 9.0 Pie

print light + info light + orange light (closest to power button) + power button blinking constantly with all items on the display panel (not a touchscreen) flashing.

 

WTH. I have unplugged power cord, there is no paper jam, it will not let me reset the printer in order to hook up to new router after moving. Literally used this twice and I am about to throw it out a window. Please for the love of the earth help me out!

When logging into app on mobile or Chromebook the "please be patient" wheel continues to spin indefinitely. I bought a direct cord but does not help.

Category:
1 person had the same question
1 REPLY 1

‎06-30-2021 12:26 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Sorry to hear about the bad experience.  Can you try to do a Firmware update?

 

This resource will show you how:

https://youtu.be/1s5syZ5zJ8U

 

These other resources will be useful as well:

https://www.youtube.com/watch?v=JDbEnLKLCqM&t=233s

https://www.youtube.com/watch?v=kRzEcKkwQlc&t=3s

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg2uqMt6xzQowix3LmJEgBG

 

Hope that helps to resolve the issues.

I am an HP Employee. Although I am speaking for myself and not for HP.
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