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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Doing Software Blocking Without Permision for Reused Cart...

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12-03-2022 10:13 AM
I was using orginal cartridge when it ends i keep using it by refilling. After a while i open one time HP Smart software and it block anymore and i can not print. Cartridge is fine printing fine test pages but when i wanna print something else it directy stoping with cartidge error. Its software block. Its cheating and pushing me to buy new one. But guess what i dont have that much money to spend otherwise im not an idiot to refill use make my hands dirty. I buy hp printer that you say me dont refill or 3th party cartridges for printing qualty fine but how can u backdoor by number of pages and block my printer? ITS ILLEGAL i want to use my printer how ever i want thats my right. Help me out and delete this block code and stop counting my pages!!!
12-07-2022 09:24 PM
@Waken
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Cheers.
Sandytechy20
I am an HP Employee