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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 6020 All-in-One Printer
Microsoft Windows 10 (64-bit)

Ích habe meinen Drucker HP ENVY 6000 neu installiert, sämtliche Aktualisierungen vorgenommen, Druckerdiagnosetools angewandt, welche immer wieder keinen Fehler fanden, auch die Ausrichtungsseiten wurden immer gedruckt und das in guter Qualität. Der Drucker druckt nur mehr leere Seiten und auch beim Kopieren kommen leere Seiten raus. Ich habe sogar den Drucker auf Werkseinstellung zurückgesetzt. Ich weiß nun nicht mehr was ich machen kann?

 

2 REPLIES 2
HP Recommended

Hi @GL-30,

 

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

 

Take care and have a good day

 

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

The above printer does not print in color or b/w, it just prints "white" pages, no text. I have reset the printer, installed every single update whatever, it is still not printing. The cartridges are full. 

What to do?

 

Thanks in advance, njkunkel

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