HP ENVY 4500 regionalization cartridge error

[isab3l]

I have an HP envy printer that was bought overseas, which I am trying to use in the US. It calls for 301 ink, but in the US I believe 61 is the compatible version. However, I get an error message with the 61 ink cartridges that reads "incompatible cartridge".

I read in another thread that the support team needs to provide a reset key to solve this error. Please provide this!

[Kumar0307]

@isab3l, Welcome to the HP Support Community!

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

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