HP ENVY 4500 showing offline

[deless]

My HP lap top is saying my new HP ENVY 4500 is offline. How can I correct this? It was printing fine 2 days ago.Printer's  online blue light is steady. Computer has the "ENVY" marked as the default printer.

[Cheetah12]

Hello

Welcome to the HP Forums!

I understand your Envy 4500 is showing offline. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?

Just to clarify, do you have this printer connected wireless?

I would recommend following this entire HP document on 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print. Please post your results, as I will be looking forward to hearing from you. Have a great night!

[prorank]

There is such a simple reply to this and why HP doesn't just say it or someone...

There is a button with the wireless signal icon. If you click the button it will show your printer is offline. Click the other button beside where it says System on. Then click OK, then it says booting up or something along those lines, then it connected. Basically if you click that wireless icon on the top right side by the main screen you will understand. I looked all over for this simple answer and my 10 year old son Kellar figured it out by just looking at the printer and clicking the wireless icon which I never even noticed.

---

@deless wrote:

My HP lap top is saying my new HP ENVY 4500 is offline. How can I correct this? It was printing fine 2 days ago.Printer's  online blue light is steady. Computer has the "ENVY" marked as the default printer.

---

Trying quote just so people see this

There is such a simple reply to this and why HP doesn't just say it or someone...

There is a button with the wireless signal icon. If you click the button it will show your printer is offline. Click the other button beside where it says System on. Then click OK, then it says booting up or something along those lines, then it connected. Basically if you click that wireless icon on the top right side by the main screen you will understand. I looked all over for this simple answer and my 10 year old son Kellar figured it out by just looking at the printer and clicking the wireless icon which I never even noticed.

[AnyBodyHelp]

 My printer continually goes off line - it is driving me scatty! Where is this simple button to put it back on line please

[NEnoch]

I've only had the printer 2 days and already it's driving me mad - constantly says Offline and won't print - help please!  Have tried to reconnect - but still no joy.

[jojo181]

The entire time I have owned this HP Envy 4500 printer it has continually gone offline. I have found no consistent way to connect it to online, just have to WAIT!  (Even when server connection on laptop is showing full strength)  Right now the wireless signal on the printer (the blue light) shows connected. But laptop says it is not connected and I cannot print.  Has anyone found any other tricks to resolving this continual problem?  I see others on this forum have had the same continual problem with this printer.

Thanks.

[sabretooth04]

These settings are for setting up your wireless or wired printers to:

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP address range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires.  Again, do not have the printers static IP within the DHCP range of the router as this is against Networking 101 rules and will confuse the router.  Make things simple – In the router, set starting DHCP address range 192.168.1.100 (or 192.168.0.100). Ending DHCP address range 192.168.1.150 (or 192.168.0.150).  Set Printer Static IP to 192.168.1.10 (or 192.168.0.10). 

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual).  This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices.  You always want your printer to come up with the same IP address all the time.  See how to do this here:

http://www.watchingthenet.com/linksys-tip-assign-static-ip-address-to-printer-while-using-dhcp-on-yo...

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed.  Then after setting the static IP in the printer, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address. 

To see why this problem exists and how to fix it, watch this video here for Windows.   Scroll down for MAC information.

https://www.youtube.com/watch?v=ZEqvUKxWmq4

How to set a Standard TCP/IP port.  This is important.

a).  Click Start/Devices and Printers. Right click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b).  Select Add Port. Select Standard TCP/IP Port.  Select New Port.

c).  Follow the Add Port Wizard. Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  168.1.15.  The IP address will be copied under Port Name.  This is OK to leave this alone or you can put in your Printer Model.

d).  Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above.  This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers.

https://www.youtube.com/watch?v=A5tNFjEBDOw

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser. 

2.  Wireless connection only, turn off the Wired LAN in the printer.

a).  Login to your printers EWS from a web browser using your Static IP in the address bar.

b).  Go to the menu item Network at the top.

c).  On the side menu expand WIRED network settings.

d).  Click on advanced.

e).  Set the Network Interface to off.

 3.  Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported).  However, you may not find this setting.

4.  If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

5.  Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This may cause the printer to intermittently drop offline and disconnect.

6.  Make sure your printer and router are at least 5 feet apart from each other.

7.  Check the HP web site for your printer to see if there is a Firmware Upgrade that affects the wireless operation. If yes, update the firmware via USB cable only.  Never wireless.

Additional steps to be taken if you continue to have the problem (if they are posted)…

[skido13]

Maybe it was the latest Win10 update, but I kept unsuccessfully trying to uncheck "use printer offline" under the Control Panel, Devices and Printers, HP Envy 5640 series,  printer tab.    Finaly I unplugged the USB connector from my PC and plugged it back in and my document immediately printed and "use printer offline" was unchecked.