HP ENVY 4524 printer giving REMOVE AND REINSTALL error message after installing new color cartridge

[zimlad]

My ENVY 4520 printer is giving me a "remove and reinstall" error message that I cannot resolve, despite following those instructions repeatedly. I think I may need a new color cartridge because that seems to be the one that is causing the problem. However, I am on the HP connected instant ink program and it says that it will not send me a new cartridge because I have an unresolved error. I have tried the hard reset, as recommended on other postings, but that did not resolve the issue. I would appreciate help solving this. My daughter URGENTLY requires the printer as she has a deadline this coming Friday. She is a 2nd year Art and Design student. I am close to giving up on HP and the instant ink program and switching to another printer brand.

Thank you for your assistance.  

[A4Apollo]

Hi! @zimlad, Welcome to the HP Support Community.

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any changes to your printer?

Are you using HP genuine ink cartridges on the printer?

Have you tried printing using a different ink cartridge?

Please share the ink cartridge number you have replaced on the printer.

Excellent description and a great diagnosis done. It is greatly appreciated.

So let's continue with the troubleshooting now.

It sounds like an ink cartridge issue, check the ink levels on the printer and replace the low, empty or faulty ink cartridges.

Replace low, empty or faulty ink cartridges on the printer.

Remove, inspect, then reseat the ink cartridges

The printer might display an error if the ink cartridges are not correctly installed.

   NOTE:

If you are enrolled in the HP Instant Ink program, you receive special HP Instant Ink cartridges. Some HP Instant Ink cartridges are larger than standard ink cartridges, but they fit in the carriage in the same way. HP Instant Ink is not available in all countries/regions or for all printer models. For more information, go to HP Instant Ink.

Figure : Standard and HP Instant Ink cartridges

1. Standard ink cartridge

2. HP Instant Ink cartridge

1. Turn on the printer, if it is not on already.

2. Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.

   The carriage moves to the center of the printer.

   Figure : Opening the ink cartridge access door

   

3. Wait until the carriage is idle and silent before you proceed.

4. To release the ink cartridge, lift the lid on the ink cartridge slot, then gently push the lid back until it stops.

5. Pull up on the ink cartridge to remove it from the slot.

   Figure : Removing the ink cartridge

   1. Lift the lid

   2. Gently push the lid back

   3. Pull up on the ink cartridge

6. Inspect the contacts for any protective tape that still might be on the nozzles.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

7. Remove the protective tape from the contacts, if necessary.

      CAUTION:

   Do not try to remove the copper electrical strip.

   Figure : Removing the plastic tape

   

8. Hold the ink cartridge by its sides with the nozzles toward the printer, then slide the ink cartridge forward into the slot.

9. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

   Figure : Inserting the ink cartridges

   1. Insert the ink cartridge

   2. Close the lid

   3. The color ink cartridge is on the left, and the black ink cartridge is on the right

10. Repeat the previous steps to remove, inspect, and reseat the other ink cartridge, if necessary.

11. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door.

    

Refer this article to further troubleshoot ink cartridge errors on your printer. Click Here

If the issue still persists after trying out the steps. Please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Let me know if this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[zimlad]

Hi Mate,

Thanks for responding.

Did you make any changes to your printer? - NO

Are you using HP genuine ink cartridges on the printer? - YES

Have you tried printing using a different ink cartridge? - I'VE USED THE OLD ONE AND THERE'S NO PRINTER CARTRIDGE PROBLEM MESSAGE SHOWING UP.

Please share the ink cartridge number you have replaced on the printer. HP 63/302

I'M ENROLLED WITH THE HP INSTANT INK PROGRAM FOR OVER 2 YEARS NOW AND THIS IS THE FIRST TIME THIS PROBLEM HAS OCCURRED. THE BLACK INK CARTRIDGE WAS INSTALLED WITHOUT ANY FAULT MESSAGE SHOWING UP. 

I'VE DONE THE TROUBLE SHOOTING YESTERDAY AND TODAY BUT UNFORTUNATELY THE SAME PROBLEM EXISTS.

[A4Apollo · Accepted solution]

Hey there! @zimlad, Thanks for your prompt response and time.

I appreciate your efforts for sharing the account details.

As the issue still persists after trying out the steps.

It certainly looks like the ink cartridge issue. But not to worry I'm processing an order to ship you both colour and black ink cartridges.

And for all the inconvenience caused to you. I'm expediting the shipment at no cost.

You should be receiving the ink cartridges in a few days.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[zimlad]

Hi mate 

Thank you. Much appreciated.

Can’t wait for cartridges to come.

Many thanks 

Ziyaad

[A4Apollo]

@zimlad, thanks for your quick response again.

Sure, you should receive the ink cartridges in a few days.

If you have any queries after installing the ink cartridges.

Please write back to us. We will try our best to help you out.

Have a pleasant day ahead!

Take Care! 🙂