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‎08-12-2019 11:34 AM

HP Recommended
Product: HP ENVY 5055

My HP Envy 5055  keeps saying the door is open but it is not.  Help!

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1 person had the same question
1 REPLY 1

‎08-14-2019 01:37 PM

HP Recommended

@bogeywoman

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update the firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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