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‎07-14-2020 03:40 PM

HP Recommended
Product: hp envy 5055
Operating System: Microsoft Windows 10 (32-bit)

Hi all, ink was low so I replaced both.  I have been following the steps to print the alignment page and it doenst print correctly. by that I mean it's missing the first few lines completely.

 

I've cleaned the cartridges and everything, but no luck. Even updated the software on the printer itself. 

 

This printer is not that old, and very frustrated at the moment. 

 

Any guidance?WIN_20200714_17_39_02_Pro.jpg

5 people had the same question
2 REPLIES 2

‎07-14-2020 03:46 PM

HP Recommended

Showing the same issue with the diagnostic page too -- losing my mind!

 

WIN_20200714_17_46_04_Pro.jpg

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‎07-17-2020 10:28 AM

HP Recommended

@KyleKapp, Welcome to the HP Support Community!

 

If you have already tried to clean the ink cartridges and Align the printer as shown in Black or Color Ink Not Printing, Other Print Quality Issues document, I'm afraid this could be a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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