HP ENVY 5530 doesn't print on photo paper

[fattyhedge]

I’ve tried printing 4X6 photos from my HP5530 and it goes through the motions - Acts like it's printing but isn't as - nothing is printed on the photo paper  - and it ALWAYS gets stuck when its sends photo paper out. RESET. Yes. UNPLUGGED Yes. People on her have had this issue since 2016!!!!! WHAT????? Can anyone help? 

[Echo_Lake]

@fattyhedge
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Power resetting the printer, reloading the photo paper and adjusting the print settings may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

6) Open the paper tray door.

7) Grasp the door, and then pull it toward you to extend the paper tray.

 Slide the paper width guides to their outermost position

9) Load a stack of photo paper into the tray with the short edge facing toward the printer and the print side down. Push the stack into the tray until it stops.

10) Slide the paper width guides in until they rest against the edges of the paper.

11) Slide the paper tray back into the printer until it stops.

12) Pull the paper tray extender toward you, and then lift up the end.

Once you load the photo paper, use step 2 from this document to adjust the print settings and then try to print.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[fattyhedge]

Did this if you read my (and many others with the same problem listed on your site)  this is an ongoing problem that needs you to upgrade your software but you have not. Until HP does my printer and thousands others cannot do what it’s meant to.  Print photos. Useless. Do you

have a real solution  to my problem other than what you sent me???

[Echo_Lake]

@fattyhedge

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.