HP ENVY 5544 False Paper Jam

[houstoj]

HP Envy 5544

False paper jam message.

Have followed every piece of advice to resolve and still not working.

Any additional practical advice from anyone who's been in the same boat, please?

[Raj_05]

Hi @houstoj,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing a false paper jam error on your HP ENVY 5544 printer, there are a few steps you can try to resolve the issue.

• Clear any jammed paper: Open the printer's access door and carefully remove any jammed paper or debris. Make sure to check all areas of the printer, including the input and output trays, as well as the cartridge access area. Use a flashlight if necessary to get a better view.
• Check for sensor issues: Paper jam errors are often caused by sensors detecting paper in the wrong place. Look for any sensors in the paper path and ensure they are clean and unobstructed. Use a lint-free cloth lightly dampened with water to clean the sensors if needed. Be gentle and avoid touching the internal components.
• Reset the printer: Turn off the printer, unplug the power cord, and wait for about 30 seconds. Then, plug the power cord back in and turn on the printer. This will perform a basic reset and may clear any temporary issues causing the false paper jam error.
• Update firmware and drivers: Visit the HP Support website and check if there are any firmware or driver updates available for your printer model. Updating the printer's software can sometimes resolve compatibility issues and improve performance.
• Adjust paper guides and settings: Make sure the paper guides in the input tray are properly aligned and snugly hold the paper in place. Additionally, verify that the paper size and type settings in the printer driver match the paper you're using. Incorrect settings can sometimes trigger false paper jam errors.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[alicatorze]

I had the same problem on the same printer.  Cleaning the rollers then making sure that they were all turning when the machine was preparing to shut down solved it for me.  I carefully gave a couple of the rollers at the back a bit of encouragement from the under side and all has been well since then (fingers crossed).