HP ENVY 6020 flashing i, X, an E0.

[Torywise]

My printer was working a few days ago, and then I plugged it in and it won't work today. It's flashing E0, the information button, and the red X is illuminated. When I print i, it says the printer is not enrolled in HP instant ink, but it worked just a few days ago, so I don't understand what changed. I also can't figure out how to connect back to the wifi. Frustrating since it all worked fine up until now... Would be grateful for any help!

[Max3Aj]

@Torywise, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be when your HP ENVY 6020 suddenly stops working, especially when it was fine just a few days ago. Let's walk through the steps to resolve the E0 error and get your printer reconnected to Wi-Fi.

What the E0 + flashing “i” and red “X” means:

The E0 error typically indicates a network or connectivity issue, often related to:

• The printer being disconnected from Wi-Fi
• HP Instant Ink enrollment issues (if previously enrolled)
• A pending setup or incomplete wireless configuration

Step-by-step Fix:

Reset the Printer’s Network Settings

Let’s start fresh by resetting the wireless settings:

1. Press and hold the Wireless button 📶 and Cancel button ❌ together for 5 seconds.
2. The Wi-Fi light should start blinking – this means the printer is in Wireless Setup Mode.

Reconnect the Printer to Wi-Fi

Use the HP Smart app to reconnect:

• Download or open the HP Smart app on your phone or PC.
• Tap “+” to add a new printer.
• Follow the on-screen steps to connect the printer to your Wi-Fi network.

Make sure your phone or PC is on the same Wi-Fi network you want the printer to connect to.

Check HP Instant Ink Enrollment

If the printer says it's not enrolled in HP Instant Ink but was working before:

• Visit HP Instant Ink account page and sign in.
• Check if your printer is still listed and enrolled.
• If not, you can re-enroll or continue using standard cartridges (if applicable).

Print a Wireless Network Test Report

To confirm the connection:

• Press the Information button (i) and Wi-Fi button together.
• This will print a network report showing the connection status.

Still not working?

If the issue persists:

• Try a power reset: Unplug the printer for 60 seconds, then plug it back in.
• Make sure your router is working and not blocking new devices.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support