HP ENVY 6022e not printing

[Masoncat]

HI, I have a HP Envy 6022e printer which is no longer printing.  

I have checked the User offline button is unclicked as suggested.  I have uninstalled and reinstalled the printer.  I have gone through diagnostics and that says all is fine, but when I try to print a test page nothing happens.  I tried to print a document off my laptop but it has been stuck in a state of printing for about 10 mins and then an error message came up saying error sent to printer.  In between all of this, I have clicked the wifi button to make sure that is on, and have turned off and on the laptop and printer and restarted it all. I have tried to print an information sheet but again nothing happened. I am now out of ideas.  Any suggestions please?  

[Nal_NR]

Hi @Masoncat,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

Please perform the steps from this document here and see how it goes.

Also, update the printer firmware. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Masoncat,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!