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‎06-08-2023 08:53 PM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

I did have the printer working but now everything prints blank.I tried the suggested fix but it didn't work.Please help

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3 people had the same question
1 REPLY 1

‎06-12-2023 10:22 AM

HP Recommended

Hi @guitarman75,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

Please follow the steps listed below to clean the printhead on the cartridges:
1. Make sure your device is on the same wireless network as your printer.
2. Open HP Smart, and then select your printer, if it is not already selected.
3. Under Tools, click Print Quality Tools.
4. Next to Clean Printhead, click Clean or Clean Printheads.
After the printhead cleaning procedure, the printer prints a Print Quality Diagnostic report.
5. Examine the print quality on the Print Quality Diagnostic report.
If the print quality is acceptable, close the app.
If the print quality is unacceptable, click Second Level Cleaning or Level 2 Cleaning in the app to perform the next level of cleaning.

 

You may also refer to this document

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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