HP ENVY 6400 series

[Zach62]

I have a brand new 6400e series HP ENVY and when I send a print job to the computer it receives the print and then creates a job on the printer, then the printer makes a noise and you must get up and manually click the green arrow to allow it to print. How to I get my printer to automatically print the print job I send to the the printer?

[Nal_NR]

Hi @Zach62,

Welcome to the HP Support Community. 

I'd like to help!

Let's try these steps and see how it goes. 

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Uninstall HP print driver and use HP Smart (Windows)

Uninstall the HP print driver and install and use HP Smart on a Windows computer.

Disconnect any USB cables from the printer.

In Windows, search for and open Add or remove programs.

Look for your HP printer name in the list of programs.

If you find your printer, click the printer name, and then click Uninstall.

If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.

If a User Account Control message displays, click Yes.

Follow the instructions to complete the software removal, and then restart the computer.

Go to 123.hp.com to download and install HP Smart.

 

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with a USB cable, use one of the other options.

On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

You may also refer to this document here.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Zach62

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!