HP ENVY 7134 won't print colour

[Lyddiemac91]

recently set up HP ENVY photo 7134. scanned an image and printed and it came out fine in colour. however, trying to print in colour from my Mac OS HIGH SIERRA is unsuccessful. the default settings are unchangeable. with other printers, when you preview a document ready for printing you are able to choose between colour and bnw but with this printer you cannot. I tried printing from Microsoft word, pages, straight from the internet and from In Design but its all the same. I tried resetting the printer and running the printer quality test, which printed colour. 

[TEJ1602]

@Lyddiemac91, Welcome to HP Support Community!

I understand you're unable to print in color from your MacBook pro. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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