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‎11-30-2021 10:36 AM

HP Recommended
Product: ENVY 7155

Printer keeps saying it is OUT OF PAPER when i send a print job wirelessly but it will make copies! Have turned it on/off and checked paper condition and still no solution.

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1 REPLY 1

‎12-04-2021 01:07 AM

HP Recommended

@Katzenwein

 

Welcome to the HP support community.

 

I understand that you are getting out of paper error, I am glad to assist you.

Reset the printer

Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

  5. NOTE: HP recommends plugging the printer directly into a wall outlet.

  6. Try to print.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to the steps mentioned in this HP document for further assistance:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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