HP ENVY 7640 Error - Printing

[Shieldbear]

After I upgraded from Windows 7 to Windows 10, my HP ENVY 7640 printer has not been working. I can only print if I send the request through e-mail. It won't let me print from my computer because I receive an "Error-Printing" status message, and "Printer in error state." I used the search engine to find HP Support threads of people that had the same problems.

I've tried the following methods:

• HP Support Agent Jeet_singh's method
• HP Support Agent DavidSMP's method
• HP Support Agent Raj1788's method

Unfortunately, their methods have not helped. I still run into the same issue.

Is there anything more I can do? Why won't my printer accept print requests from my computer (through Wi-Fi, no cable used)? The distance is less than 2 feet away. I never had this issue when my computer had the Windows 7 operating system. Only after I upgraded to 10, have I run into this issue. HP ENVY is listed as compatible with WIN10, so I'm at lost as to what to do. 😭 Help would greatly be appreciated.

[Jeet_singh]

@Shieldbear,

Thank you for posting your query on HP Community,

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

Once the printer is connected to the network, then assign a static IP to the printer:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Create TCP/IP Port: 

1. Search Windows for devices, and then select "Devices and Printers" In the list of results.

2. Right-Click the name of your printer, and then select Printer Properties.

3. Click the Ports tab, click on "Add port" select "Standard TCP/IP Port" and click "New Port"

4. Click next on the Add Standard TCP/IP printer port wizard, enter the printer IP address and click next and then click on "OK".

5. Now under the "Ports" tab you will find the newport with the printer IP address, click "Apply" and "OK".

6. Restart the computer.

7. Now try to print and check if that works.

Let me know how it goes for further assistance!

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