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‎12-27-2021 03:19 AM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 11

Liebe Community,

auf meinen HP ENVY habe ich bisher kaum gedruckt (max. 300 Seiten in 3 Jahren)  und nun kommt die Fehlermeldung "Fotofach ist blockiert". Habe mit meinem Sohn alle Prozeduren für Papierstau und Walzenreinigungen mehrfach durchgeführt und bin nun ratlos. 

Es staut nichts!!! "Fakenews" quasi.

Der Drucker ist wie neu und nun das. Support kostet für den Anruf 28,-€ ... sehe es aber nicht ein, denn es ist eine Falschmeldung.

Bin sehr enttäuscht.

Hat jemand für das gleiche Problem schon eine Lösung gefunden (Reinstallation, Rücksetzen ?).

 

1 person had the same question
2 REPLIES 2

‎12-27-2021 10:39 AM

HP Recommended

Hi @Mikrofotograf !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
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‎12-28-2021 05:47 AM

HP Recommended

Dear Community,

I have hardly printed on my HP ENVY (max. 300 pages in 3 years) and now I get the error message "Photo tray is jammed". Have done all the procedures for paper jams and roller cleanings several times with my son and am now at a loss.

Nothing jams!!! "Fakenews" so to speak.

The printer is like new and now this. Support costs for the call 28, - € ... but do not see it, because it is a false report.

Am very disappointed.

Has anyone already found a solution for the same problem (reinstallation, reset ?).

 

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