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- Re: HP ENVY 7640 not printing proper colors with Windows 10?...

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12-27-2018 12:44 PM
Bought a new computer with Windows 10, Installed Microsoft Home with Publisher. The printer setup and prints via the computer blue tooth, yet the colors come out all wrong, screen red, prints yellow out of the printer??
12-28-2018 05:41 PM
Thank you for joining HP Forums.
It's a pleasure assisting you in finding answers to your technical queries.
To provide you with an accurate solution, I'll need a few more details:
Are you facing the same issue while making a copy?
How is the printer connected? (Wireless/Wired)
Try printing from a different application and check if you are facing the same issue.
If the copy is working fine, it could be a driver issue.
Download and run HP Print and Scan Doctor
Install HP Print and Scan Doctor on the computer connected to your printer.
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Make sure your printer is turned on and connected to the computer.
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Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.
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On the Welcome screen, click Start to view a list of available printers.
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Select your printer in the list, and then click Next.
If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.
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Click either Fix Printing or Fix Scanning.
If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.
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Review the list of test results, and then resolve any issues found.
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If you see a checkmark
, the printer passed the test.
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If you see a wrench
, HP Print and Scan Doctor found an issue and repaired it.
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If you see an exclamation point
, the test failed and required user action, but the step was skipped.
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If you see an X
, follow the on-screen instructions to resolve the issue.
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Try to print,
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee