HP ENVY 7640 series printer says driver is unavailable

[Wild22]

I just bought a HP-All in one PC 24-f0017c and am tryign to hook up my wireless printer (HP ENVY 7640 series) and it is telling me the driver is not available. I have tried to remove and add back and nothign is fixing this issue. Looking for suggestions for a fix, thanks 

CS

[KrazyToad]

@Wild22

Welcome to HP Support Community

I suggest you uninstall the printer driver from Root level and download the Full Feature Software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted and have a good day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[RJV150]

I followed these directions and it fixed the driver is unavailable error and the printer is now printing again. Many thanks for the detailed instructions to fix.

[atharva_gp]

@RJV150,

Thanks for reaching out to the HP Support community!

Glad to know that the issue is fixed. 

Please feel free to reach our support community back if you need any further help.

Cheers!

[SofiaML]

Hi community!

Installing via the HP Smart app may solve the problem, follow the installation instructions at the following link:

Set up your printer using HP Smart (Recommended install)

If the error persists, you can use the Diagnose and Fix tool, access the following link for more information:

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

SofiaML
HP Support Community