HP ENVY 7645 All in One Printer Error Message

[KMH66]

My ENVY 7645 printer screen showed an error message that said to turn off the printer and then turn it back on.  There were also flashing lights along the side of the screen.  This has happened 5-6 times.  Turned it off, pulled the plug, turned it back on.  Seems OK for a while and then it happens again.  Also the wireless connection is sporatic.  Disconnects and then may reconnect if I'm lucky.  Printer worked great up to two days ago when these problems then started.  Any ideas?   

[senan6806]

@KMH66

A warm welcome to HP Support Community!

Updating the printer firmware, resetting the printer network settings and then reconnecting the printer back to your home WiFi may resolve the issue. Here is how to do it:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, touch "Setup". Touch "Network Setup", touch "Restore Network Settings" and touch Yes.

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, touch the Wireless icon . Touch the Settings icon . Touch Wireless Settings.

7.)  Touch Wireless Setup Wizard, touch the name of your network, and then follow the instructions to connect the printer to your home WiFi.

Let me know how it goes!

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