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‎11-05-2021 03:03 PM

HP Recommended
Product: Envy Photo 7164 printer
Operating System: macOS 11.0 Big Sur

I have unplugged my printer multiple times to restart and it always gets stuck on the first screen on the first dot of the reboot screen.

Category:
4 people had the same question
1 REPLY 1

‎11-20-2021 09:23 AM

HP Recommended

@RLALL

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,  to provide an accurate resolution, I need a few more details:

 

  • Did you make any changes to your printer? 
  • When was the last time it worked fine?
  • What are the troubleshooting steps you have tried so far?

Let's try these steps to resolve the issue: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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