HP ENVY Photo 7858

[MKEBH]

I'm trying to print a pdf and keep getting a blue error screen with code C8190D19 on my printer.  I have unplugged it and it has cleared several times.  I have added a new color ink cartridge and printed a test page without any problems.  I try to print my pdf again, and I get the error code again.  Please help!  Thank you!

[Raj_05]

Hi @MKEBH,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code C8190D19 on your HP ENVY Photo 7858 typically indicates a firmware or hardware issue related to the print head or ink system. Here are some steps you can try to resolve the issue.

Check for Firmware Updates:

• Make sure your printer's firmware is up-to-date. You can usually check for updates through the HP Smart app or the printer’s control panel.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check the Ink Cartridges:

• Ensure that the ink cartridges are properly installed. Remove and reinstall them to make sure they’re seated correctly.

Clean the Print Head:

• Access the print head area and gently clean it with a lint-free cloth or a paper towel moistened with distilled water. Be careful not to touch the nozzles directly.

Print Head Alignment:

• Perform a print head alignment from the printer’s settings menu. This can sometimes resolve printing issues.

Check for Paper Jams:

• Ensure there are no paper jams or obstructions in the printer.

Try Printing from Another Application:

• If possible, try printing the PDF from a different application or computer to rule out software-related issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support