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- HP ENVY7855 stuck on first reload screen and will not power ...

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05-15-2025 06:19 AM
HP ENVY7855 stuck on first reload screen and will not power off or reset. I have unplugged and pressed the power button for 30 seconds and powered back up. Still stuck on the first screen and will not respond to the power button. I have tried all previously mentioned fixes with no success. Is there another way to reset?
05-16-2025 12:58 PM
Hi @Ray19691,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
I understand that your HP ENVY Photo 7855 All-in-One Printer is stuck on the initial startup (reload) screen and remains unresponsive even after attempting power resets and standard troubleshooting steps. I appreciate the efforts you’ve already made, and I’ll guide you through the next steps.
Step 1: Firmware Recovery (If Available)
Although not all HP ENVY models support direct firmware recovery via USB, you may attempt the following advanced step:
Prepare Firmware Recovery Tool (Requires a Computer)
- On a Windows PC, go to the HP Software and Drivers page.
- HP ENVY Photo 7855 All-in-One Printer | HP® Support
- Download the latest firmware update tool (if available).
Enter Recovery Mode on the Printer
- Turn the printer off (or unplug it).
- Hold the Cancel button + Wi-Fi button (or Back + Power on some models).
- Plug the power cord back in while still holding the buttons.
- Release the buttons after 5–10 seconds.
If successful, this will place the printer into a special mode to accept firmware flashing.
- Run the firmware update tool from your PC.
Note: Not all units will respond to this recovery mode depending on firmware version and condition.
Step 2: Check for Hardware Fault
If the screen remains frozen and unresponsive to any combination of reset or button inputs, the issue may be a hardware-level failure, such as:
- Corrupted internal memory (NAND flash)
- Faulty logic board
- Damaged display panel connection
Unfortunately, these types of issues cannot be resolved through user-accessible resets and may require service.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support