HP ENVY7855 stuck on first reload screen and will not power off or reset.

[Ray19691]

HP ENVY7855 stuck on first reload screen and will not power off or reset. I have unplugged and pressed the power button for 30 seconds and powered back up. Still stuck on the first screen and will not respond to the power button. I have tried all previously mentioned fixes with no success.  Is there another way to reset?

[VikramTheGreat]

Hi @Ray19691,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that your HP ENVY Photo 7855 All-in-One Printer is stuck on the initial startup (reload) screen and remains unresponsive even after attempting power resets and standard troubleshooting steps. I appreciate the efforts you’ve already made, and I’ll guide you through the next steps.

Step 1: Firmware Recovery (If Available)

Although not all HP ENVY models support direct firmware recovery via USB, you may attempt the following advanced step:

Prepare Firmware Recovery Tool (Requires a Computer)

1. On a Windows PC, go to the HP Software and Drivers page.
2. HP ENVY Photo 7855 All-in-One Printer | HP® Support
3. Download the latest firmware update tool (if available).

Enter Recovery Mode on the Printer

1. Turn the printer off (or unplug it).
2. Hold the Cancel button + Wi-Fi button (or Back + Power on some models).
3. Plug the power cord back in while still holding the buttons.
4. Release the buttons after 5–10 seconds.

If successful, this will place the printer into a special mode to accept firmware flashing.

1. Run the firmware update tool from your PC.

Note: Not all units will respond to this recovery mode depending on firmware version and condition.

Step 2: Check for Hardware Fault

If the screen remains frozen and unresponsive to any combination of reset or button inputs, the issue may be a hardware-level failure, such as:

• Corrupted internal memory (NAND flash)
• Faulty logic board
• Damaged display panel connection

Unfortunately, these types of issues cannot be resolved through user-accessible resets and may require service.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support