HP ENvY 4523 All in one touch screen problems

[1mate]

HP ENVY 4532 All in one printer scanner touch screen is not working properly. For example if I want to get the letters in right top corner of the screen I have to press somewhere in the middle of the screen and so on. When I noticed that I stop using printer at all. Pleas can you help.

Thanks.

[A4Apollo]

Hey there! @1mate,

Please share the operating system you are running on the PC to assist you better.

Try the steps recommended below.

Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

Also, try updating the printer firmware to the latest version and check if it helps.

Refer this article to know more information about updating the printer firmware. Click Here

Let me know if this helps! 
Have a pleasant day ahead! 🙂

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