HP ENvy Photo 7100 has sopped recognizing photo paper

[Rugrat69]

Hi

My printer has been working perfectly till this week when it no longer recognizes that i have photo paper in the tray - it sounds like it is going to print then says no paper in tray... 

i have tried to power it down etc but nothing seems to work

thanks

[KrazyToad]

@Rugrat69

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Next follow the instruction in step 3 from this Link: https://support.hp.com/in-en/document/c05556825 to clean the paper rollers

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Rugrat69]

I followed your instructions still doesn’t recognise the photo paper in tray

[Betty0610]

Follow the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/document/c...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!