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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-28-2023 09:04 AM

HP Recommended

Hello! I have recently set-up this printer and it is only printing and scanning blank pages. I have replaced the ink cartridges and cleaned / aligned the cartridges as well. I have also connected the printer to our wireless network, so I'm able to send documents from my phone, but they print blank. I've also tried turning the printer on and off. Can anyone help here? 

Category:
1 REPLY 1

‎12-31-2023 02:51 AM

HP Recommended

Hi @abbyoc,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

If the hardware is working, Kindly refer to the steps from this video link to troubleshoot and let me know if that resolves the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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