HP Envy 120 printing all black pages when copying only, prints fine from computer.

[JWALLACE2]

My printer has started printing out full sheets of black ink when trying to make a copy. It prints fine when printing from the PC. The issue is only with copy making. It appears that the light in the scanner is not coming on.

[atharva_gp]

@JWALLACE2,

Thanks for reaching out to the HP Support community!

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.

Step 2: Try a different power source

• Try connecting the printer to a different wall outlet
• Try to make a copy again and check if the scanner light is on and if it moves across while copying

Let me know what happens.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[JWALLACE2]

Thank you for the response! Unfortunately it didn't solve my issue. 

[atharva_gp · Accepted solution]

@JWALLACE2,

I think the scanner component may have gone faulty.

I would request you contact our HP Support team for service/upgrade options.

Click on this Link to contact HP.

Cheers!