HP Envy 4250 All in One Printer will not connect to WiFi

[Mrspigman]

My printer is will not connect to my WiFi.  I have powered both off and back on waiting more than 2 minutes before doing so.  I have unplugged both items and waited more that 2 minutes before plugging back and and going through the steps to connect the printer to the WiFi.  I have downloaded and went through the Print and Scan Doctor.  Nothing is connecting my printer to my WiFi.  Can someone please help?  Thank you in advance.

[asmita6658]

@Mrspigman

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity.

Don't worry, I'm here to help! To better assist you -

1) Are you using a dual band router? 

2) Are you getting any error? 

3) What's the status of the Wi-Fi LED on the printer - solid or blinking? 

Let's try these steps -

Step 1 Network Restore -

On the printer's control panel - 
1) Touch the "Wireless icon". 
2) Touch the "Settings" icon. 
3) Select "Restore Network Settings". 
4) Select "Yes". 

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 3 Run Wireless Wizard - 

On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. 

Hope this helps!

Keep me posted.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

[Mrspigman]

Thank you for your response.  

---

@asmita6658 wrote:

@Mrspigman

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity.

Don't worry, I'm here to help! To better assist you -

1) Are you using a dual band router? 

2) Are you getting any error? 

3) What's the status of the Wi-Fi LED on the printer - solid or blinking? 

Let's try these steps -

Step 1 Network Restore -

On the printer's control panel - 
1) Touch the "Wireless icon". 
2) Touch the "Settings" icon. 
3) Select "Restore Network Settings". 
4) Select "Yes". 

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 3 Run Wireless Wizard - 

On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. 

Hope this helps!

Keep me posted.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

---

Thank you for your response.   I was trying to reconnect to my mobile hot spot. The wifi light was just blinking.  I did all of those steps several times and I kept getting the message on the printer that it could not connect.  I ended up calling my provider and they walked me through how to put the MAC address into my hot spot and that got it working.

[asmita6658]

@Mrspigman

Thanks for replying. Happy to hear that you got it working. 

If you need further assistance feel free to reach out to us. 

Have a great day!