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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-22-2020 10:37 PM

HP Recommended
Product: HP Envy 4500

I tried to print from my PC tonight and I received an error message, it has worked wonderfully until now.  I keep encountering error message: "Carriage Jam The print cartridge cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, ensure ink cartridge levers are lowered and snapped into place."  I followed instructions (turn off, turn on, check all paper obstructions, move cartridge back and forth) - all looked well.  Tried to print again -  same error.  Looked further online - found forum recommending cleaning silver bar cartridges slide on. I noticed white grease on the bar, I wiped it clean, carriage seemed to slide smoothly, tried to print - same error.  However, the carriage has no issue printing print status report. The print Quality Report gets jammed - then error message.  

Please, please help ASAP we are trying to do school work and business work during these COVid-19 trying times

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1 REPLY 1

‎04-26-2020 05:54 PM

HP Recommended

@broncolas

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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