HP Envy 4500 printer, cartridge needs to be replace?

[Nassau81]

My HP Envy 4500 printer is saying that my new color 61 HP print cartridge needs to be replaced. It’s never been used. The error message occurred once I installed the new cartridge. After powering the printer off and on, the same message occurred. It’s deffinantly the cartridge because once a reinstalled the old cartridge there was no issue. What should I do? With the price of ink I hate to waste it. It’s a bit frustrating. 

[Barachiel]

@Nassau81

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  

In this case, I would recommend you to try cleaning the cartridge. 🙂

1. Gather the following materials.

  Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

  Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

2. Press the Power button to turn on the printer.

3. Slide your fingers into the two slots, and then gently lift up to open the ink cartridge access door. The carriage moves to the ink cartridge access area. Wait until the carriage is idle and silent before you continue.

4. Disconnect the power cord from the rear of the printer.

5. To release the ink cartridge, lift the lid on the ink cartridge slot, and then gently push the lid back until it stops.

6. Pull up on the ink cartridge to remove it from the slot.

7. Hold the ink cartridge by its sides.

8. Lightly moisten the lint-free cloth with distilled water, and then squeeze any excess water from it.

9. Clean only the copper-colored contacts on the ink cartridge, and then allow the ink cartridge to dry for about 10 minutes.

10. Use the swab or cloth to clean the electrical contacts in the carriage, located inside the printer in the ink cartridge slots.

11. Allow the carriage contacts to dry for about 10 minutes.

12. Hold the ink cartridge at a slight upward angle with the ink cartridge contacts facing the rear of the printer, slide the ink cartridge into the empty slot, and then close the lid on the ink cartridge slot to secure the ink cartridge in place.

13. Close the ink cartridge access door.

14. Reconnect the power cord to the rear of the printer. 

Hope this helps. Let me know how it goes. 😉

[AlanJ96727]

unfornately still saying "The following Ink Cartridge(s) must be replace" 

I'm about to chuck this out the window and get a more reliable printer and eat the recent ink order!

[Raj1788]

@AlanJ96727

Thank you for joining the HP Community

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Stephan_So-Me]

Hello,

We never heard back from you! Were you able to find the support you were looking for?

Best regards,

STEPHAN_SO-ME

Executive Escalations

Social Media Ambassador

CS Americas

HP Inc. 

Palo Alto

CA

USA

I am an HP Employee

[diteacher]

 I'm having the same issue and tried the steps you suggested and I'm still getting the same error message.