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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎11-23-2019 05:48 AM

HP Recommended
Product: HP Envy 4500 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

I attempted to print on a legal size envelope, well it got stuck, I removed the jam and now my printer will not turn back on. it turns on like it will turn on then I hear this noise like a band is jammed and won't move, then shuts down. I have removed power cord to try and reset and still nothing. 

1 REPLY 1

‎11-25-2019 03:17 PM

HP Recommended

@KelliR

 

Welcome to the HP Support Community.

 

Try connecting to a different wall outlet. 

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/...

 

If the issue still persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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