HP Envy 4502 Printer is stuck in "shutting down" mode. Second time this has happened.

[kraftychic]

My printer is stuck in a "shutting down" mode and has been this way for 2 days.  This is the second time this has happened.   I sincerely hope someone can assist with this.  The on/off button is flashing.  

[Drakster]

 Hi @kraftychic, 

Welcome back to the HP Support Forums!

I see that your HP Envy 4502 Printer says "shutting down" and the "on/off" button doesn't work. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I have seen the happen before when the printer is not receiving the proper amount of power to be able to function correctly. 

I would do a hard reset to see if that will resolve the issue.

• Remove and reinstall all of the ink cartridges.
• Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
• Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
• Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.

If that doesn't help, I suggest try to updating the printer's firmware. Click here for the download.

Otherwise, I would try the Partial Reset and then the Semi-Full Reset to see if that resolves the issue. I can send you that information in a private message. In the forum beside your handle name just click on the envelope to view it.

If you completed all the preceding steps and your product still has an issue, service the product. 

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[kraftychic · Accepted solution]

Thank you!  Thank you!  Thank you!  That worked!  

[mbelaney]

I spent an hour with hp support and your suggestion to move the power cord fixed it  in 2 minutes!!  Thank you!!!